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Terms of Service

BEAUTIFUL LIFE…STYLE LTD. – TERMS OF SERVICE FOR MEDICAL CONSULTATIONS AND HEALTH COACHING

Last Updated: October 07, 2025

PLEASE READ THESE TERMS OF SERVICE CAREFULLY. These Terms of Service (the “Terms”) constitute a legally binding agreement between Beautiful LifeStyle Ltd. (“We”, “Our”, “Us”, or “The Company”), a company duly registered in England and Wales under company number 15794996, and you (“Client”, “You”, “Your”). These Terms stipulate the basis upon which Beautiful LifeStyle Ltd. shall furnish medical consultations and health coaching services to you.

By submitting your pre-consultation forms, booking, or engaging in any medical consultation or health coaching service with Beautiful LifeStyle Ltd., you hereby acknowledge, represent, and warrant that you have read, comprehended, and unconditionally agree to be bound by these Terms. Should you harbour any queries regarding these Terms or find them unacceptable, it is incumbent upon you to contact us forthwith via email at info@beautifullifestyle.co.uk prior to proceeding with any booking or service.

Important Note: These Terms of Service exclusively govern the specific provision of our medical consultations and health coaching services. They exist independently of, and are supplementary to, our Website Terms of Use, which regulate your general access and utilization of our website located at www.beautifullifestyle.co.uk.

A. Definitions

For the purposes of this Contract, the following definitions shall apply:

  • ‘Advice’ means any medical advice, medical information, or health coaching guidance, provided by us to you in whatever form, whether via telephone, video call, email or in person.
  • ‘Appointment’ means the agreed time and date for a Consultation arranged and reserved through our booking system, following Client Acceptance.
  • ‘Associated Services’ means services provided by our third-party suppliers including investigations (e.g., blood tests), diagnostics, imaging, and pharmaceutical services.
  • ‘Booking Confirmation’ means the email dispatched by Us, confirming Your successful booking of an Appointment following Client Acceptance.
  • ‘Charges’ means the fees for the Services and, where applicable, Medicines (as amended from time to time) as set out on our Website at www.beautifullifestyle.co.uk and payable in accordance with Clause 6 hereof.
  • ‘Client Acceptance’ means Beautiful LifeStyle Ltd.’s formal decision, communicated to the Client, to offer the Client the opportunity to book an Initial Consultation following review of the submitted Pre-Consultation Forms.
  • ‘Consultation’ means an Initial Consultation or Follow Up Consultation.
  • ‘Consultation Summary’ means a clinical summary of the relevant Medical Consultation together with a Treatment Plan.
  • ‘Contract’ means the Booking Confirmation, the completed Pre-Consultation Forms, and these Terms of Service, which collectively form the entire agreement between the Parties.
  • ‘Effective Date’ means the date of the Booking Confirmation for your Initial Consultation.
  • ‘Follow Up Consultation’ means any subsequent Appointments following your Initial Consultation with us.
  • ‘Initial Consultation’ means your initial Appointment with us.
  • ‘Medical History Form’ means the Beautiful LifeStyle Ltd. patient medical history and pre-consultation questionnaire, which may include requests for a basic patient summary and medication list from your GP.
  • ‘Medicine’ means the medicines prescribed as part of the Medical Services.
  • ‘Parties’ refers to Beautiful LifeStyle Ltd. and the Client collectively.
  • ‘Pre-Consultation Forms’ means the Medical History Form and any other forms or questionnaires, including signed consent forms, required to be submitted by the Client prior to Beautiful LifeStyle Ltd.’s assessment for Client Acceptance.
  • ‘Remote Consultation’ means a Consultation conducted via our System Provider’s video conferencing service or by telephone.
  • ‘Services’ means the provision of private medical consultations relating to neurological health and holistic well-being, and/or health coaching services, including the Initial Consultation, any Follow-Up Consultation, and any Treatment Plan or coaching program.
  • ‘System Provider’ means our clinical records system and video conferencing service provider (e.g., Semble).
  • ‘Treatment Plan’ means your medical treatment plan devised by our doctor and agreed with you as part of a Medical Consultation, including, where relevant, advice on Medicines. For health coaching, this refers to your agreed coaching plan or programme.
  • ‘Website’ means the Beautiful LifeStyle Ltd. website located at www.beautifullifestyle.co.uk.
  • ‘we’, ‘us’ or ‘our’ means Beautiful LifeStyle Ltd.; and
  • ‘you’ or ‘your’ means a patient or client.

Any questions pertaining to this Contract shall be directed to info@beautifullifestyle.co.uk.

Who We Are

We are Beautiful LifeStyle Ltd., a private limited company incorporated in England and Wales under company number: 15794996. Our registered office is situated at: 1st Floor Manor House, Main Road, Ryehill HU12 9NH.

We provide the Services remotely, via telephone or through the video conferencing service furnished by our System Provider.

The Charges for the Services are explicitly detailed on our Website at www.beautifullifestyle.co.uk.

The provision of the Services by Us to You is strictly governed by and subject to these Terms and Conditions.

Our Professional Standing

  • Medical Consultations are exclusively rendered by a medical doctor duly registered with the General Medical Council (GMC) in the United Kingdom. We rigorously adhere to the GMC standards of good medical practice, accessible at https://www.gmc-uk.org.
  • Our Health Coaching services are delivered by qualified health coaches who observe and uphold professional ethical guidelines pertinent to their practice.
  • Crucial Stipulation: For medical services, we extend Services solely to individuals who are registered with a UK General Practitioner (GP). We are expressly unable to provide medical services to individuals not registered with a UK GP.

1. Introduction and Our Approach to Care

1.1. Reading and Understanding These Terms

It is imperative that You thoroughly read and comprehend these Terms of Service prior to arranging any Appointment. These Terms delineate Our identity, the methodology for the provision of Services, the procedures for Contract modification or termination by either Party, the extent of Our liability to You, and other material provisions.

1.2. Amendments to Terms

We reserve the unilateral right to amend these Terms and Conditions from time to time. Any such amendment shall become effective on the date upon which we communicate the changes to You. Your continued utilization of our Services subsequent to such communication shall unequivocally signify Your acceptance of the revised Terms.

1.3. Remote Consultation Acknowledgment

By engaging in the booking process for an Appointment, You explicitly agree to receive the Services through Remote Consultation. We retain the prerogative to conduct all Appointments via Remote Consultation.

1.4. Our Philosophy: Lifestyle Medicine and Holistic Well-being

Beautiful LifeStyle Ltd. embraces a lifestyle medicine paradigm in healthcare, which fundamentally focuses on discerning the antecedent causes of health impediments by evaluating the interplay of genetic, environmental, and lifestyle determinants. This approach furnishes a robust clinical framework for the assessment, treatment, and prevention of chronic conditions. We are steadfast in our conviction to treat each individual uniquely, fostering a collaborative therapeutic alliance between Client and practitioner, and furnishing bespoke nutrition and lifestyle programmes, eschewing a generic, ‘one size fits all’ methodology.

1.5. Our Services and Clinicians

Medical Consultations: These Services are exclusively provided by a GMC-registered medical doctor, specializing in neurological health and holistic well-being. Our doctor primarily addresses chronic health concerns and may collaborate with other medical professionals, subject to your explicit consent. Our professional standards are strictly governed by the GMC Code of Professional Practice. Medical consultations encompass medical diagnosis, comprehensive assessment, and, where clinically indicated, the potential for prescriptions or referrals, always strictly within the established scope of practice of a UK GP.

Health Coaching: Our qualified health coaches meticulously consider all facets of your well-being – including physical, mental, emotional, spiritual, relational, and lifestyle factors – to equip you with the requisite tools and empowerment to define personal objectives and institute salutary, enduring changes in your life aimed at holistic wellness. It is expressly understood that Health Coaching does not constitute a substitute for medical diagnosis, treatment, or advice from a duly qualified medical professional. Our health coaches are expressly prohibited from diagnosing medical conditions, prescribing medication, or providing clinical treatment.

Meal Refine (AI-Based Meal Planning Service): We offer a separate AI-based meal planning service called “Meal Refine,” which involves personalized interviews to create custom meal planning recommendations using artificial intelligence technology. This service builds upon existing dietary guidance that has been established through prior medical consultations (whether with us or other healthcare providers) or nutritional assessments. The AI generates meal planning suggestions based on your stated dietary requirements and preferences, but does not constitute new medical advice, nutritional therapy, or treatment recommendations. If you do not have established dietary guidance from a healthcare provider, you should consult with an appropriate professional before implementing significant dietary changes. Full details about this service, including data handling, AI limitations, and usage terms, can be found in our separate AI Services Policy.

1.6. Distinction Between Services

It is paramount that you grasp the distinct nature of our medical consultations and health coaching services. Medical consultations establish a doctor-patient relationship, entailing clinical diagnosis and medical treatment. Health coaching, conversely, involves a coach-client relationship, concentrating on behavioural and lifestyle modifications. While both endeavours are directed towards enhancing your health, their respective scopes, legal obligations, and professional remits are fundamentally distinct.

Geographical Scope and Service Identification:

  • Medical Consultations: We provide medical services exclusively to individuals based in the UK who are registered with a UK GP.
  • Health Coaching: We provide health coaching services internationally, subject to appropriate insurance coverage.
  • Combined Services: For UK-based clients, we can provide both medical consultations and health coaching services as appropriate.

Service Identification: All services and packages you can purchase are clearly named and will include the terms “medical” or “coaching” to help you distinguish between the two types of services. Further details on the distinction between these services can be found in Clause 5 (Client Responsibilities and Agreements).

Medical Services Definition: Medical consultations include medical advice, assessment, and where clinically indicated, may involve blood test ordering, result interpretation, and prescribing when necessary.

Health Coaching Services Definition: Health coaching focuses on collaboratively establishing and working towards your personal health and wellness goals through lifestyle and behavioral guidance.

2. Your Privacy and Personal Information

2.1. Privacy Policy

Our comprehensive Privacy Policy is readily accessible at www.beautifullifestyle.co.uk/privacy-policy.

2.2. Data Protection Compliance

Your privacy and personal information are of paramount importance to Us. Any personal information furnished to Us by You shall be processed strictly in accordance with our Privacy Policy. This policy meticulously details the categories of personal information we collect from you (including sensitive health data), the rationale and methodology for its collection, storage, utilization, and disclosure, Your rights pertaining to Your personal information, and the procedure for contacting Us or relevant supervisory authorities (such as the ICO in the UK) should You have a query or complaint concerning the use of Your personal information.

2.3. Secure Data Storage

Your personal information, including Your health records, shall be securely stored on our designated system via our System Provider (Semble).

3. Client Acceptance and Booking Process

3.1. Formation of Contract

The legally binding Contract between You and Us is established following the processes detailed below.

3.2. Submission of Pre-Consultation Forms

To initiate the process for an Appointment, You must submit the required Pre-Consultation Forms, including the Medical History Form and any applicable signed consent forms. You undertake to provide Us with true, accurate, and complete information necessary for Us to safely and effectively assess and, if applicable, provide the Services. Such information shall include, but not be limited to:

  • Your full name, including any middle names;
  • Your date of birth;
  • Your full postal address including post code;
  • Your mobile telephone number;
  • Your UK GP’s name and address (for Medical Consultations);
  • Relevant medical history and current symptoms.

3.3. Beautiful Life…Style Ltd.’s Review and Client Acceptance

Upon receipt of your Pre-Consultation Forms, Beautiful LifeStyle Ltd. will conduct a thorough review to determine your suitability for our Services.

Client Acceptance: If deemed suitable, You will receive notification of Client Acceptance, along with a secure link to our online booking system. This link will enable You to select an available Appointment slot and proceed with payment.

Non-Acceptance: We reserve the right to decline Client Acceptance following the review of Your Pre-Consultation Forms if:

  • We determine that Your medical issue falls outside our specialized scope of practice or requires immediate emergency attention.
  • For Medical Consultations, You are not registered with a UK GP or You do not consent to essential information sharing with Your UK GP.
  • The information provided is incomplete, inaccurate, or raises clinical concerns that prevent Us from safely offering Services.

3.4. Appointment Booking and Payment Confirmation

Your Appointment is formally reserved upon successful selection of a slot via the provided booking link and completion of payment for the Charges.

Booking Confirmation: We shall communicate Our acceptance of Your booking by dispatching a Booking Confirmation email. This email signifies the Effective Date of Your Contract for that specific Appointment.

Pre-Appointment Compliance: For your confirmed Appointment to proceed without interruption, all necessary information, including any remaining required forms or acknowledgments, must be complete and acknowledged by Beautiful LifeStyle Ltd. a minimum of 48 hours before your scheduled Appointment time. Failure to comply with this 48-hour requirement may result in automatic cancellation of Your Appointment as per Clause 8.1.2.

3.5. Follow Up Consultations

A Follow Up Consultation for Medical Services may only be undertaken in connection with the medical issue or problem addressed at an Initial Consultation. Any new medical issue or problem will generally necessitate a further Initial Consultation.

4. Carrying out of the Services

4.1. Service Provision

We shall carry out the Services as stipulated in the relevant Booking Confirmation and/or the mutually agreed Treatment Plan/coaching program, unless otherwise formally agreed between the Parties.

4.2. Force Majeure

You acknowledge that Our ability to carry out the Services may be impeded by events beyond Our reasonable control (force majeure events). In such circumstances, there may be a delay before We can commence or resume the Services. We undertake to exert reasonable efforts to mitigate the effect of such events and to keep You duly informed of the circumstances. We shall endeavour to commence or restart the Services expeditiously upon the resolution of such events.

5. Client Responsibilities and Agreements

As a Client of Beautiful Life…Style Ltd., You unequivocally agree to and understand the following covenants:

5.1. General Responsibilities

  • Provision of Accurate and Complete Information: You covenant to provide accurate, complete, and truthful personal, medical, and health-related information as requested for Your consultations and coaching. This encompasses, but is not limited to, Your medical history, current medications, allergies, and lifestyle factors. Failure to comply may compromise the efficacy and safety of the Services rendered.
  • Active Cooperation: You undertake to actively participate in Your consultations and coaching sessions, to adhere to agreed-upon Advice and recommendations where appropriate, and to complete any tasks or assignments given to the best of Your ability.
  • Maintenance of Respectful Conduct: You agree to interact with Our personnel and professionals in a respectful, professional, and courteous manner. Abusive, offensive, or harassing behaviour shall not be tolerated and may result in immediate termination of Services without refund.
  • Ensuring Technical Requirements: For Remote Consultations, You are solely responsible for ensuring the availability of a stable internet connection, a suitable device (e.g., computer, tablet, smartphone), and necessary hardware/software (e.g., webcam, microphone) to participate effectively. We shall not be liable for service interruptions attributable to Your connectivity issues or equipment failure.
  • Adherence to Instructions: You agree to adhere to any specific instructions or guidelines provided for Your medical care or health coaching program.

5.2. Medical-Specific Responsibilities and Consents

  • NHS GP Registration: You must maintain registration with an NHS GP for Your routine and acute medical care.
  • GP Communication Consent: You expressly consent to Us contacting Your GP regarding any aspects of Your case for purposes of clinical safety and continuity of care.
  • Duty to Contact GP (Safeguarding): Notwithstanding any other provision herein, in situations where We reasonably deem You to pose a threat to Yourself or others, We possess a professional and ethical duty to contact Your GP and/or relevant authorities, even in the absence of Your specific consent for such communication.
  • Pre-Appointment Information: Prior to Your Initial Consultation, You shall provide a basic patient summary and medication list, which can be obtained from Your GP practice.
  • Continuation of Current Treatment: All Clients are strongly encouraged to continue with their existing medical treatment and to keep their primary care provider or NHS team duly informed and involved.
  • Risk and Safeguarding Communication: You are hereby apprised that any pertinent risk and safeguarding information shall be communicated to the relevant parties as deemed necessary.
  • Clarification of Plans/Medications: Should You be unclear regarding changes to Your nutritional plan, supplements, or medications, You shall contact the practice for clarification.
  • Supplement Programme Continuation: You must contact the practice should You desire to continue any specified supplement programme for a duration exceeding the originally agreed period, in order to mitigate any potential adverse reactions.
  • Communication with Other Healthcare Providers: If You are currently working with any other healthcare providers, or commence working with any other healthcare providers during the term of Your care with Us, You covenant to notify the practice accordingly.
  • Consent to Collaborative Care Discussion: You consent to Your case being discussed within the practice’s Collaborative Care meeting to support Your health plan, ensuring Your personal data remains protected in accordance with Our Privacy Policy.
  • Approach to Care Acknowledgment: You acknowledge that while We endeavour to adhere to evidence-based medicine and NHS guidelines wherever feasible, Our lifestyle medicine approach may complement or, in certain aspects, diverge from conventional NHS guidance, and You expressly consent to this integrative approach.

5.3. Health Coaching Specific Responsibilities and Agreements

  • Assumption of Risk: You expressly agree that the implementation of any part of Our coaching service is entirely at Your own risk. You hereby explicitly assume the risks associated with participation or engagement in any lifestyle changes or choices made in connection with Your coaching sessions.
  • Personal Responsibility: You accept full responsibility for Your life and well-being and all decisions made before, during, and after coaching.
  • Waiver of Liability (Coaching): In the event that You experience illness or adverse effects while participating in one of Our coaching programmes, You hereby release, discharge, and waive any and all claims for liability against Your coach arising from Your participation in any activities, including but not limited to physical activity or exercise, nutrition choices, stress management, or lifestyle changes related to or arising out of Your engagement in and under such health coaching, now and in the future.

5.4. Recording Consultations

Recording Consultations using any form of electronic media (audio or video) is strictly prohibited without the express prior written permission of both the practitioner and the Client.

6. Payment

6.1. Accepted Payment Methods

We accept most major credit cards and debit cards as payment for the Services. We do not accept cash or cheques.

6.2. Payment Execution

Payment of the Charges for the Services and, where applicable, Medicines, shall be effected by You providing payment card details via the secure online booking system at the time of confirming Your Appointment, as detailed in Clause 3.4.

6.3. Timing of Charges

Your card shall be charged immediately upon successful booking of an Appointment (following Client Acceptance) or upon requesting a prescription for Medicines. Your card shall also be charged upon the occurrence of any of the events stipulated in Clause 8.2.2 (Consequences of Late Cancellation / No-Show) of the Cancellation, Re-scheduling & Late Arrival Policy.

6.4. Payment Authorization

You agree to and authorize Us to charge Your designated debit or credit card with all Charges for the Services and Medicines that You have purchased. Any failure of authorization processes shall result in the Services not being provided and any Appointments booked being subject to cancellation.

6.5. Third-Party Payment Processor

Payment processing services are furnished by Stripe. The payment details provided by You to Us are transmitted directly to Stripe and shall be subject to its terms of service (accessible at: https://stripe.com/en-gb/privacy). By inputting payment card details, You consent to the utilization of these details by Stripe solely for the purpose of settling Your order. Any questions pertaining to these services should be directed to Stripe.

6.6. Data Security and Liability

We do not store any of Your payment card details on Our systems. We shall incur no liability for any failure or data breach by any third-party provider including (but not limited to) Stripe, the System Provider, or providers of Associated Services, to maintain the security of Your information.

6.7. Overdue Payments

Should Your payment not be received by Us in accordance with Clause 8.2.2, We reserve the right to levy interest on any outstanding balance at a rate of 4 (four) percentage points per annum above Lloyds Bank plc’s base rate.

7. Pharmacy Services, Prescriptions and Associated Services (including Testing)

7.1. Third-Party Supply

We may prescribe Medicines and/or recommend Associated Services; however, We bear no responsibility for the supply and/or delivery of such prescribed Medicines, or Associated Services. Responsibility for these services shall, in each instance, rest with the relevant third-party provider, with whom You shall establish a direct contractual relationship. Repeat Prescriptions for ongoing conditions will typically necessitate a Follow Up Medical Consultation.

7.2. Pharmacy Terms and Conditions

All prescription Medicines dispensed, and all other products and services supplied by a pharmacy, are dispensed and supplied strictly under that pharmacy’s own terms and conditions, a copy of which can be obtained directly by contacting the relevant pharmacy (e.g., SignatureX Online Pharmacy).

7.3. Data Sharing Consent (Pharmacy)

For the express purpose of enabling the nominated pharmacy to verify Your identification and process Your prescription, You explicitly agree to and consent to Us sharing basic identification data and prescription details with the nominated pharmacy. The pharmacy shall contact You directly to process the prescription, including to confirm Your details and, if the delivery option is selected, to arrange delivery.

7.4. Data Sharing Consent (Associated Services)

Similarly, for Associated Services (e.g., lab tests from Randox), You expressly agree to and consent to Us sharing relevant medical and identification data with the provider of the Associated Service to facilitate Your investigation. You shall establish a direct contractual relationship with the provider of the Associated Service for their services and payment thereof.

7.5. Additional Costs for Testing and Administration Fee

It is expressly noted that all testing (e.g., lab tests, diagnostics) incurs an additional cost beyond the Consultation fees and is payable directly by You to the third-party provider. We may also impose an administration fee for the ordering, processing, and interpretation of recommended tests or other products. This fee shall be explicitly communicated to You prior to ordering.

8. Cancellation, Re-scheduling & Late Arrival Policy

To ensure fairness to all our clients, efficient management of our practitioners’ time, and the smooth operation of our Services, the following policy applies to appointment confirmation, cancellations, re-scheduling, and late arrivals.

Legal Basis for Cancellation Terms: By booking an Appointment for a specific date and time, You enter into a contractual commitment that reserves practitioner availability and excludes other potential clients from that time slot. This specific temporal commitment creates legitimate business interests that affect Your statutory right to cancel and receive refunds. These cancellation terms are legally enforceable as they reflect the commercial reality of appointment-based services where time slots, once reserved, cannot be resold if cancelled at short notice.

8.1. Appointment Confirmation and Pre-Appointment Compliance

8.1.1. Payment & Forms Deadline for Confirmed Appointments: For your confirmed Appointment to proceed without interruption, all necessary information, including any remaining required forms (if not already fully received and reviewed during the Client Acceptance process), must be complete and acknowledged by Beautiful LifeStyle Ltd. a minimum of 48 hours before your scheduled Appointment time. This ensures sufficient time for pre-appointment preparation and allows us to provide you with the best possible service.

8.1.2. Automatic Cancellation for Non-Compliance: If payment (as per Clause 3.4) and all required forms are not fully processed and received within this 48-hour timeframe leading up to your confirmed Appointment, your Appointment will be automatically cancelled.

8.2. Client Cancellation & Re-scheduling

8.2.1. Required Notice for Individual Appointments: We understand that life can bring unexpected challenges. If you need to cancel or re-schedule an individual appointment, we ask for a minimum of 48 hours’ notice prior to your scheduled appointment time. This helps us offer your slot to other clients who may be waiting for care.

8.2.2. Late Cancellation and No-Show Policy:

  • Late Cancellation (less than 48 hours’ notice): While we understand that sometimes circumstances are beyond your control, cancellations with less than 48 hours’ notice prevent us from offering your appointment time to other clients in need. In these situations, the full appointment fee will apply.
  • No-Show: If you are unable to attend your scheduled appointment, we ask that you contact us as soon as possible. Appointments missed without notification will incur the full appointment fee, as the reserved time cannot be offered to other clients.

8.2.3. Programme of Care Package or Membership Appointments:

  • Notice for Package Appointments: If your Appointment is part of a pre-paid programme of care package or membership and you do not advise us of cancellation with a minimum of 48 hours’ notice, that specific Appointment will be forfeited. No refund will be provided for the forfeited Appointment, and you will not be able to re-schedule that Appointment.
  • Re-scheduling within Packages (with sufficient notice): If you provide the required 48 hours’ notice of cancellation for an Appointment within a package or membership, we will assist you in re-scheduling that Appointment. However, please note that all Appointments included in a package or membership must be completed within the original time frame specified for that programme. Appointments cannot be carried over beyond the programme’s end date.

8.3. Late Arrival Policy

8.3.1. For Clients Arriving Late:

  • Grace Period: We offer a grace period of 10 minutes from your scheduled Appointment start time.
  • Session Duration: If you arrive within this 10-minute grace period, your session will commence upon your arrival but will still conclude at the originally scheduled end time. The time lost due to late arrival cannot be recuperated by extending the session, as this would impact subsequent bookings.
  • Significant Lateness & Cancellation: If you arrive more than 10 minutes late for your scheduled Appointment, we reserve the right to consider this a missed Appointment. In such cases, your Appointment may be cancelled, and you will be charged the full fee for the session. This is because insufficient time may remain to conduct a meaningful, safe, or effective Consultation.
  • Notification: If you anticipate being late, please contact us as soon as possible via the methods below to inform us. While we will do our best to accommodate you, we cannot guarantee the full session duration or avoid a cancellation if you are significantly late.

8.3.2. For Practitioners Running Late:

  • Notification: While we strive to run on time, occasional and unavoidable delays can happen. If your practitioner is running more than 10 minutes late for your scheduled Appointment, we will endeavour to notify you as soon as possible using the contact details you have provided.
  • Session Adjustment: In such cases, we will offer to extend your session duration to ensure you receive your full allocated time, if our schedule permits.
  • Rescheduling or Refund: If extending the session is not possible due to our schedule, or if the delay is significant and impacts your ability to have a meaningful Consultation, we will offer to re-schedule your Appointment at no additional charge to you, or provide a partial or full refund for the session, depending on the circumstances and your preference.

8.4. Our Right to Cancel or Re-schedule

Beautiful LifeStyle Ltd. reserves the right to cancel or re-schedule Appointments due to unforeseen circumstances, such as practitioner illness, technical issues, or other operational reasons beyond our control. In such instances, we will:

  • Provide you with as much notice as possible.
  • Work with you to re-schedule your Appointment at the earliest convenient time without any additional charge to you.
  • If re-scheduling is not possible, a full refund will be provided for the cancelled Appointment.

8.5. How to Notify Us

All notifications regarding cancellations, re-scheduling requests, or anticipated late arrivals must be communicated directly to Beautiful LifeStyle Ltd. via:

9. Our Packages and Memberships

Beautiful Life…Style Ltd. may offer various packages and memberships for health coaching and/or medical follow-up programmes. Full details, including pricing and inclusions, are available on our Website.

  • Appointment Usage: For programmes or memberships that include a set number of appointments, these appointments should typically be utilized within the relevant month or specified timeframe for that programme and cannot be carried over to subsequent months or beyond the programme’s duration unless explicitly agreed in writing.
  • Pricing Review: Please note that we undertake a review of our pricing each year in [Insert Month, e.g., September] and prices may be subject to change. Any changes will be communicated in advance for new bookings or renewals.

10. Our Rights to End the Contract with You

10.1. Termination by Beautiful Life…Style Ltd.

We reserve the unilateral right to terminate the provision of all or part of the Services immediately at any time without any liability, by providing you with written notice. Such notice may be provided by email.

10.2. Grounds for Immediate Termination

We may terminate this Contract immediately and revoke your access to the Services, without refund, if:

  • We are mandated by any applicable laws or regulations to cease the provision of Services to You;
  • You exhibit difficult, harassing, or abusive behaviour towards our members of staff or professionals;
  • You fail to provide true, clear, and accurate information regarding Your personal details, medical history, and/or symptoms, or identification, including (but not limited to) Your failure to fully and accurately complete the Medical History Form or intake questionnaire;
  • You fail to remit the Charges for the Services and Medicines in accordance with the provisions of Clause 6 hereof;
  • You fail to attend an Appointment and have not cancelled the Appointment in accordance with Clause 8.2.2 hereof;
  • For Medical Consultations, You cease to be registered with a UK GP or revoke consent for necessary information sharing with Your UK GP;
  • We determine that the continued provision of Services poses a significant clinical risk to You or falls outside our established scope of expertise; or
  • You commit any other material breach of this Contract.

11. Intellectual Property

All content, materials, methodologies, tools, and resources provided as part of our medical consultations or health coaching services (e.g., bespoke reports, educational materials, exercise plans) constitute the exclusive intellectual property of Beautiful LifeStyle Ltd. or its licensors. You are granted a limited, non-exclusive, non-transferable license to utilize these materials solely for Your personal, non-commercial purposes directly related to the Services received. Any other use, reproduction, distribution, or commercial exploitation is strictly prohibited without Our express prior written consent.

12. Limitation on Our Liability

12.1. Foreseeable Loss and Damage

We shall be liable to You for direct and foreseeable loss and damage exclusively caused by Our breach of this Contract or Our failure to exercise reasonable care and skill. We explicitly disclaim responsibility for any loss or damage that is indirect, consequential, or not foreseeable. Indirect losses specifically include, but are not limited to, loss of income or revenue, lost opportunities, or inability to attend work.

12.2. Unlawful Exclusion or Limitation

Nothing in these Terms shall operate to exclude or limit Our liability to You in any manner that would be unlawful. This encompasses, without limitation, liability for death or personal injury occasioned by Our negligence; for fraud or fraudulent misrepresentation; or for breach of Your statutory legal rights in relation to the Services, including the right to receive services which conform to description and information provided, and are supplied with reasonable skill and care.

12.3. Third-Party Services

We shall bear no liability for any loss, damage, or distress (including any such loss, damage, or distress arising from unauthorized use of or damage to your data or content), incurred by You as a direct or indirect result of the provision of the Associated Services or services rendered by third parties (e.g., Randox, SignatureX, Stripe, or other referral specialists). Your contractual relationship for such services is established directly with the respective third-party provider.

12.4. Overall Liability Cap

Subject to the provisions of Clause 12.2, above, Our total aggregate liability to You for any one event or claim, or series of related events or claims, shall not exceed the sum of 100% (one hundred percent) of the total amount paid by You for the Services giving rise to the liability within the 12 (twelve) months immediately preceding the event from which the liability arose.

13. Complaints and Disputes

13.1. Complaints Procedure

Should You have any complaint concerning the Services provided, You are encouraged to contact Us without delay, utilizing the contact details provided in the “Who We Are” section of these Terms and Conditions (info@beautifullifestyle.co.uk). We undertake to acknowledge Your complaint within a reasonable timeframe (e.g., 5 business days) and to resolve it as expeditiously as reasonably possible in strict adherence to Our internal complaints procedure.

13.2. Governing Law and Jurisdiction

These Terms of Service, along with any non-contractual obligations arising out of or in connection with them, shall be exclusively governed by and construed in accordance with the laws of England and Wales. The Parties irrevocably agree that any dispute or claim arising out of or in connection with these Terms, including disputes pertaining to non-contractual obligations, shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Other Important Terms

14.1. Entire Agreement

These Terms of Service, together with any applicable Booking Confirmations, Our Privacy Policy, Cookie Policy, and the embedded Cancellation, Re-scheduling & Late Arrival Policy, constitute the entire and exclusive agreement between You and Beautiful LifeStyle Ltd. concerning the provision of Services, and supersede all prior understandings or agreements, whether written or oral.

14.2. Third-Party Rights

This Contract is exclusively between You and Us. No other person or entity shall possess any right to enforce any term of this Contract pursuant to the Contracts (Rights of Third Parties) Act 1999.

14.3. Severability

Should any court or competent authority determine any provision of this Contract to be unlawful, invalid, or unenforceable, the remaining provisions shall nevertheless remain in full force and effect. The unenforceability of one provision shall not affect the enforceability of any other provision herein.

14.4. No Waiver

Any delay or forbearance by Us in exercising any right or remedy under this Contract, or any failure to insist upon Your strict performance of any obligation, shall not operate as a waiver of that right or remedy or preclude Us from insisting upon such performance at a later date.

14.5. Assignment

We reserve the right to transfer, assign, dispose of by novation, or subcontract any or all of Our rights or obligations under these Terms of Service, duly considering Your legitimate interests. You shall not be entitled to assign or transfer Your rights or obligations under these Terms of Service in any manner without Our express prior written permission.

14.6. Electronic Communications

You explicitly agree that We may communicate with You electronically regarding these Terms of Service, Your Services, and other pertinent information.

Summary of Your Key Legal Rights (Consumer Rights Act 2015)

This section provides a summary of Your key legal rights under the Consumer Rights Act 2015. These rights are subject to certain exceptions. For detailed information, please consult the Citizens Advice website at www.adviceguide.org.uk or call 03454 04 05 06.

For services, the Consumer Rights Act 2015 stipulates:

  • You may request Us to repeat or rectify a service if it is not rendered with reasonable care and skill, or seek a partial or full refund if rectification is not possible.
  • In the absence of a pre-agreed price, the amount You are required to pay must be reasonable.
  • If a time for performance has not been agreed beforehand, the service must be carried out within a reasonable time.

For further information, please refer to: Changing your mind about something you’ve bought – Citizens Advice.