How to Make a Complaint
We’re Here to Listen
It’s completely understandable to feel frustrated or upset when things don’t go as expected with your healthcare. We genuinely care about your experience and believe that your feedback is incredibly valuable, as it helps us learn and improve.
If you have a concern or complaint, please don’t hesitate to tell us. We promise to listen carefully, take your concerns seriously, and handle everything with empathy and professionalism.
Which Service Was Your Experience With?
We offer different services with tailored complaints processes:
I. Medical Consultations
How to Share Your Concerns
Email: info@beautifullifestyle.co.uk
Phone: +44(0)1202045196
During consultation: Share verbally – we’ll listen and document carefully
Online Form: Available on our website
What Happens Next?
Stage 1: Our Response Process
Within 3 working days: We’ll acknowledge your complaint with a unique reference number and explain our next steps.
Our Investigation: We’ll thoroughly review all relevant information – your records, appointments, and communications – objectively against our standards.
Our Response Times:
- Simple complaints: 5-10 working days
- Complex/clinical complaints: Up to 40 working days
- Data protection issues: 30 calendar days
- Service quality complaints: 10-15 working days
- Billing complaints: 10 working days
We’ll keep you updated if we need more time and may follow up after 10 days to confirm your satisfaction.
Stage 2: Independent Review
If you remain dissatisfied, you can contact:
Cosmetic Redress (Our Independent Mediator)
- Phone: 0203 308 2700
- Website: cosmeticredress.co.uk
Citizens Advice
- Phone: 0808 223 1133
- Website: citizensadvice.org.uk
The Patients Association
- Phone: 0800 345 7115
- Website: patients-association.org.uk
Care Quality Commission
- Phone: 03000 616161
- Website: cqc.org.uk
For data/privacy complaints: Information Commissioner’s Office
- Phone: 0303 123 1113
- Website: ico.org.uk
II. Health Coaching & Meal Refine Services
How to Share Your Concerns
Email: info@beautifullifestyle.co.uk
Phone: +44 0744991514
What Happens Next?
Within 5 business days: We’ll acknowledge your complaint and begin working to resolve your concerns as quickly as possible.
Our Goal: To understand your experience and find a fair resolution through direct discussion.
If You’re Still Not Satisfied: You can contact Citizens Advice for independent guidance:
- Phone: 0808 223 1133
- Website: citizensadvice.org.uk
Our Commitment to Learning
Your complaint helps us improve our services for everyone. We regularly review all feedback to identify areas for improvement, update our practices, and ensure we’re always providing the best possible care.
Contact Us: Dr. Iulia-Monica Danciut
Email: info@beautifullifestyle.co.uk
Phone: +44(0)1202045196
We are dedicated to providing you with a positive and supportive experience.